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Terms and Conditions

Before you launch your ShopRoller store, it is important that your Terms and Conditions are prepared to be published.

Terms and Conditions set the rules that you and your customers will follow when a purchase is made. They can legally protect you, limit your liability in case of a product fail, and express what will you do if a conflict arises.

Here is a set of Terms and Conditions you can use for your online store, courtesy of e-Kaubandus (available in three languages).


The owner of the online store ABCD.EE (hereinafter referred to as the online store) is OÜ ______

(registry code ______ ), located at ______ .


Validity of contract of sale, product and price information


The conditions of sale apply to purchases of goods from the online store.

The prices of the products sold in the online store are indicated next to the products. A fee for

shipping is added to the price.


The shipping cost depends on the location of the purchaser and the shipping method. The

shipping cost is displayed when the purchaser places the order.

Product information is provided immediately adjacent to the product in the online store.


Placing an order


Add the desired products to your shopping basket to order them. Fill in all of the required fields

and choose the most suitable shipping method to complete the order. The total cost is then

displayed on the screen. This can be paid via an online bank transfer or using another payment



The contract enters into force when the amount payable is transferred to the bank account of the

online store.


If we cannot deliver the ordered goods due to stock running out or for any other reason, the

purchaser will be informed as soon as possible and the money paid (including the shipping cost)

will be refunded promptly, but no later than within 14 days of receiving the notification.




Goods are shipped to the following countries: ______


The purchaser bears the shipping cost and the respective price information is displayed next to

the shipping method.


All shipments within Estonia generally arrive at the destination specified by the purchaser within

3-7 business days of the date of entry into force of the contract of sale. All shipments outside of

Estonia are guaranteed to arrive within ______ calendar days.


We have the right to ship goods in up to 45 calendar days in exceptional cases.


Right of withdrawal


After receiving the order, the purchaser has the right to withdraw from the contract entered into

with the e-store within 14 days. (Depending on the product, the purchaser may not necessarily

have the right of withdrawal; in such a case the corresponding products and services must be 

listed and they must comply with the conditions provided for in subsection 53(4) in the Law of

Obligations Act.)


The right of withdrawal does not apply if the purchaser is a legal person.


To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other

than is necessary to ensure the nature, characteristics and functioning of the goods in the same

way you would be allowed to test the goods in an actual store.


If the goods have been used for any purpose other than is necessary to ensure the nature,

characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the

online store has the right to lower the amount returned in accordance with the decrease in the

value of the goods.


To return the goods, you must submit a declaration of withdrawal (the form for which can be

found here: declaration of withdrawal) to the e-mail address within 14 days of

receiving the goods.


The purchaser shall bear the cost of returning the goods, except in cases where the reason for the

return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or

defective product).


The purchaser must return the goods within 14 days of the submission of the declaration of

withdrawal or submit evidence that they handed over the goods to the carrier within the

aforementioned period.


Upon receiving the returned goods, the online store shall return to the purchaser, immediately but

no later than after 14 days, all of the payments received from the purchaser based on the contract.


The online store has the right to refuse to make the refund until the goods being returned are

received or until the buyer has provided proof of returning the products, whichever occurs first.


If the buyer has clearly chosen a different form of shipment than the cheapest usual form of

shipment offered by the online store, the store is not required to compensate the cost exceeding

the usual shipping cost.


The online store has the right to withdraw from the sale and demand that the goods be returned

by the purchaser if the marked price of the goods in the online store is significantly lower than

the market price of the goods due to an error.


Defective goods


The online store is responsible for the non-compliance of goods sold to a purchaser with the

terms and conditions of the contract or for deficiencies which already existed at the time of

delivery and which occur within two years of delivering the goods to the purchaser. Within the

first six months of delivery it is assumed that the defect was present at the time of delivery. It is

the online store´s responsibility to prove otherwise.


The purchaser has the right to turn to the online store within two months of the occurrence of a

defect by e-mailing ______ or calling ______ .


The online store is not liable for any defects arising after delivering the goods to the purchaser.

If goods bought from the online store have defects for which the online store is responsible, the

online store will repair or replace the defective goods. If the goods cannot be repaired or

replaced, the online store shall return to the purchaser all of the payments involved in the

contract of sale.


The online store will respond to the consumer´s complaint in written form or in a form that

enables written reproduction within 15 days.


Direct marketing and processing of personal data


The online store only uses the personal data entered by the purchaser (including name, phone

number, address, e-mail and bank details) for processing the order and sending goods to the

purchaser. The online store forwards personal data to the transport service provider in order to

deliver the goods.


The online store sends newsletters and offers to the purchaser's e-mail address only if the

purchaser has expressed their wish to receive them by entering their e-mail address on the

website and indicating their desire to receive direct mail.


The purchaser is able to opt out of offers and newsletters sent to their e-mail address at any time

by letting us know via e-mail or by following the instructions in an e-mail containing an offer.


Settlement of disputes


All complaints made by a purchaser about the online store must be e-mailed to ______ or

submitted by calling ______ .


If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser

may contact the Consumer Dispute Committee. You can review the procedural rules and submit

a complaint here. The Consumer Dispute Committee is competent to resolve disputes arising

from a contract between a purchaser and the online store. Resolution of disputes by the

Consumer Dispute Committee is free of charge for the purchaser.


A purchaser may also turn to the dispute resolution bodies of the European Union.